BOOKING TERMS & CONDITIONS

1)  The website forms part of the contract. Rooms at The Street Head Inn or The Old Bunkhouse are hired on the express understanding that the accommodation is for personal use only and that no right to remain in the accommodation exists for the hirer or anyone in the hirer's party.

2)  All reservations are contractually binding once confirmed in writing. Deposits must be received within one week of the reservation or we may re-advertise the availability on our website.

3)  On arrival, a pre-authorisation of a credit or debit card will be required. The amount of the pre-authorisation will depend on the number of nights that you stay to cover both the balance and incidentals. This therefore allows us to give you credit in the pub and dining room during your stay. No funds will be deducted from your card until settlement of your account on departure. If paying cash or cheque, a deposit to cover the total room rate will be required and no credit will be available, unless otherwise agreed.

4)  Cancellations and alterations policy

i) In the event of a cancellation more than 8 weeks prior to arrival (ie following payment of the deposit and prior to payment of the balance), the accommodation will be re-advertised as available. If the accommodation is re-let, the deposit will be refunded in full less a £10 administration charge. If we are unable to re-let the deposit is non-refundable.

ii) In the event of a cancellation less than 8 weeks prior to arrival (ie following payment of the deposit), the accommodation will be re-advertised as available, which may need to include late availability discounts. If the accommodation is re-let, the balance will be refunded less the discounts of the re-let and a £10 administration charge. If the accommodation is re-let at the original advertised price, the balance will be paid in full less a £10 administration charge.

iii) In the event of a request for change of dates more than 8 weeks prior to arrival (ie following payment of the deposit and prior to payment of the balance), the booking will be transferred to the new date and/or accommodation (subject to availability) and the deposit will be transferred in full, with no administration charge.

iv) In the event of a request for change of dates less than 8 weeks prior to arrival (ie following payment of the balance), the policy in point 4 (ii) above applies.

v) All refunds will be reimbursed immediately after the departure date of the original reservation.

vi) If a holiday is cut short, for whatever reason, the hirer remains liable for the full balance already paid.

5)  The number of persons using the accommodation is not to exceed the numbers as outline on the booking form, unless by prior arrangement. No inflatable beds are allowed.

6)  Unless agreed, check-in is available from 11am-2pm and after 6pm. Contact in advance is required to make arrangements for check-in between 2-6pm.

7) Care of the accommodation. We undertake to make the accommodation available to the hirer in a clean and tidy state and to maintain services and facilities in a proper workable condition.

i) It is the hirer's responsibility to read and understand the contents of the accommodation guide on arrival. It is the hirer's responsibility to share those instructions with other members of their party.

ii) If there is a fault or a problem occurs we will make best efforts to keep any delay or inconvenience to an absolute minimum while we rectify.

iii) The hirer and their party undertakes to take good care of the accommodation along with its contents and facilities.

iv) The hirer undertakes to inform the management immediately of any articles that have been damaged, lost or broken during their stay, and to reimburse for the cost of such articles. The Street Head Inn management will contact the hirer within one week of departure regarding request for payment for any breakages and damage to the accommodation and the effects of damage to the property and its contents. The hirer is responsible for the care and insurance of their own personal effects.

v) The hirer and their party will ensure that the accommodation is vacated on time and the accommodation is left in a truly clean and tidy state.

8)  The management is allowed access at any reasonable time during your stay.

9)  The Street Head Inn management reserve the right not to accept a booking or to refuse entry if any of the booking conditions are not met.

10) The accommodation allows for dogs if booked in advance. The cost is £10 per dog per stay. Guests are responsible for pet control & any damage that occurs as a result of the dog's behaviour. Any damage is chargeable as point 7 (iv) above. The bedrooms & The Old Bunkhouse are strictly no smoking.

11) Complaints. Our policy is to deal with complaints as soon as they arise, both promptly and in a positive manner. Should something go wrong, or you wish to give feedback or raise a complaint, please contact us immediately since it is often difficult to investigate or deal with complaints once you have returned home. Therefore, regrettably, The Street Head Inn management is unable to accept complaints or claims once a stay is completed.

12) The use of the accommodation & any facilities is entirely at the risk of the hirer and their party. No liability is accepted for loss, damage, sickness or injury, howsoever caused which may be sustained during the stay to any member of the party, any car & its contents or any possessions of the party. The hirer is responsible for ensuring that their party are fully aware of all booking conditions & have appropriate travel insurance in place.

13) We reserve the right to share details with other accommodation providers of those guests who do not respect the property or show a disregard to the terms and conditions set out above.

14) Terms of any special offers from The Street Head Inn also form part of the contract.